Formal complaint letter about unsatisfactory hotel accommodation

Name and Surname of the Sender

Company Name

Address of the Sender


Name and Surname proceed with the title

Company Address


Subject: Letter of complaint regarding hotel accommodation


I am writing this complaint regarding my recent stay in your hotel, which was not satisfactory, due to faulty information of accommodation description provided on the Hotel Website.Between [mm/dd/yyyy] and [mm/dd/yyyy] I stayed at hotel [name] in [city] in room [number]. As I

have already conveyed to the Receptionist, Ms/Mr [NAME SURNAME] I was not satisfied with accommodation provided, in the following ways: [Specify].


When I asked to change the room, I was told that this was not possible; nor was the problem corrected.

U have also spoken to the Reception manager regarding this issue, however staff was not in the position to meet my request.


Having in mind that that this is a high class hotel, with good star rating, belonging to the famous chain of hotel, I perceive this type of the treatment as unacceptable, especially having in mind that I am regular guest in your hotels across the country.


As provisions of the Consumer Rights Act claim my right to benefit from reasonable care and decent service, I believe that this behaving brings your hotel in the breach of national legislation. In that line I am legally entitled to be refunded (fully or partially) form you. Therefore I urge you to consider my claim and provide me with the written response by [dd/mm/yyyy]


Yours sincerely


Name Surname]