Name and Surname of the Sender
Company Name

Address of the Sender
MM/DD/YYY

Name and Surname proceed with the title
Company Address

Formal complaint against Faulty Delivery

Dear Mr/Mrs/Ms [Specify the last name if familiar]

On March 19  I purchased a box of  letterhead stationery for our central office in London, UK. We received your shipment within one week, but the letterhead carried another firm’s address.

I am returning the stationery under separate cover, with the needed modification noted. I will be grateful for your sending me the correct stationery ASAP. Furthermore, I trust you will credit my account with 32 GBP, the cost of returning the stationery.

Thank you for your attention to this matter.

Yours sincerely

[Signiture] and [Stamp of the company]